Real-time logistics control tower
A unified operations dashboard pulling 40+ delivery vehicles, warehouse scanners, and ERP signals into one screen — so dispatch decisions go from gut-feel to second-by-second.
Mid-sized couriers in MENA run their fleet through three or four disconnected tools: a Telematics SIM dashboard, a warehouse barcode app, an order system, and a WhatsApp group. Dispatchers reconcile them by eye — slowly, badly, and at 2 AM.
- 01
Built a single backend that ingests vehicle telemetry, warehouse scanner events, and ERP order changes through one event stream (Redis Streams + WebSockets).
- 02
Designed a control-tower UI in three layers: live map, exception log, action queue — so the operator sees the now, the noise, and the next move in three glances.
- 03
Implemented SLA timers that turn red the moment a parcel risks a missed window, surfacing the at-risk orders before a customer calls.
- 04
Wired Grafana dashboards for the management view: daily on-time rate, driver utilisation, exception categories.
- 05
Designed the system to degrade gracefully — if a tracker goes offline, the UI shows last-known + ETA, not a broken state.
“Most dispatchers fly blind. The control tower turns the operation into a system you can actually steer.”
- ●
One screen replaces the four tools the dispatcher used to flip between.
- ●
Exception detection moves from reactive to predictive.
- ●
Management gains live SLA visibility instead of a Monday morning spreadsheet.
- ●
Drivers see their own queue in a lightweight PWA on their phone.
Want something like this in your business? Start with a discovery call.